Returns & Refunds Policy

We do hope you love your purchase from Bluebells Charms & Gifts, however if you are not happy with your item(s), we offer a 14 day returns policy.

To return an item simply send us an email to hello@bluebellscharmsandgifts.co.uk within 14 days of receiving your delivery including your name, item details, reason for return and date of purchase). The returns address will be provided via email and we aim to refund your order as soon as possible to your original method of payment.

For faulty, damaged or incorrect goods, please read the policy below this section.

• Return postage is the responsibility of the buyer and we recommend that you return items via a fully trackable delivery service.
• Please ensure the parcel is secure enough to ensure the safe return of your item(s).
• Please keep your proof of postage as we cannot accept liability for goods damaged or lost in transit.
• Please include the invoice in your returns parcel.
• Items must be returned unused in the same condition that they were dispatched to you with the original packaging attached
• Personalised, bespoke, bath products, sale items and some jewellery items are non-returnable and non-refundable unless faulty or damaged. 
• If you paid for items using a credit or debit card we cannot be responsible for interest charges made by your credit or debit card company whilst waiting for returns to be refunded.
• Unfortunately, we currently don't offer exchanges.

• We do not refund any item(s) that were sold where existing damage or faults were noted at the time of sale and as a result a non-returnable discount was made and accepted at the time of purchase.

• Our Returns & Refund policy does not affect your statutory rights.